Implementation and impacts of IT Service Management in the IT function     

《International Journal of Information Management》2023

In recent years, organizations have made significant IT investments, including digital transformation programs, with the aim of enhancing the quality and delivery of services, and creating greater value for stakeholders. However, deriving value from IT investments and digital transformation necessitates, among other factors, a solid mastery of the IT function. In light of this, IT Service Management (ITSM) has emerged as a crucial and widely implemented approach to managing an organization's IT function, with the goal of achieving both operational and strategic benefits. Yet, despite its wide adoption, this approach has been undertheorized by academics, and there is limited understanding of the impacts that ITSM can generate for organizations as well as the mechanisms through which these impacts are achieved. In order to address this problem, this paper performs a systematic literature review examining research published on ITSM between 2012 and 2021 in order to understand what has occurred rather than what could or should be expected. Based on the findings, the paper advances that ITSM should be considered a Management Control System that includes a variety of control practices to achieve greater performance, transparency, and customer-focus within the IT function. It is also argued that these outcomes in turn increase client satisfaction and business/IT alignment. A model of the organizational impacts of ITSM is developed and ITSM is suggested as a subject for further, richer research into IS controls.  相似文献   

我国学校体育政策执行过程审视*——以史密斯模型为理论框架     

唐大鹏 《广州体育学院学报》2019,(1):113-116

以史密斯模型为理论框架，采用文献资料、数据分析和逻辑推理等方式，审视和分析了我国学校体育政策执行过程。研究发现，学校体育政策执行过程还存在诸多问题，表现在：政策文本体系化与科学性有待增强；政策机构存在机制缺失与执行偏差；目标群体存在认知偏差与利益冲突；执行环境亟待优化。应通过完善政策体系、健全执行机制、增强政策认同、优化政策环境，优化学校体育政策过程，提升学校体育政策的执行力与实效性。  相似文献   

近百年中国武术史研究的回顾、现状及其展望     

李吉远  谢业雷 《武汉体育学院学报》2019,53(1):69-75

主要运用文献资料法与逻辑学方法，以"中国武术史研究"作为研究对象，对近百年中国武术史学术发展进行了系统深入的研究。首先对近百年来中国武术史研究进行了不同阶段的特征回顾：民国时期武术史研究的开拓与发轫、新中国成立初期至九十年代武术史通史研究的勃兴以及新世纪以来中国武术史通史、断代史及专题史的全面发展。其次分析了当今中国武术史研究面临诸如人才断层的现状及存在问题：缺乏史料整理、有些武术史重大问题或影响大的拳种史研究没有获得学界公认的成果、武术史学术研究欠规范及人才培养不足、武术史研究指导实践的能力不足；最后对中国武术史研究的走向进行了展望：武术史研究领域将不断拓宽与深化、武术史研究方法的多学科融合、武术史相关课程设置、学科建设及人才培养体系逐渐完善。  相似文献   

Argumentation Surrounding Argument-Based Validation: A Systematic Review of Validation Methodology in Peer-Reviewed Articles     

Matthew Ryan Lavery  Jonathan D. Bostic  Lance Kruse  Erin E. Krupa  Michele B. Carney 《Educational Measurement》2020,39(4):116-130

Since it was formalized by Kane, the argument-based approach to validation has been promoted as the preferred method for validating interpretations and uses of test scores. Because validation is discussed in terms of arguments, and arguments are both interactive and social, the present review systematically examines the scholarly arguments which appear in 83 papers on argument-based validation methods published in peer-reviewed journals. Findings suggest that scholars generally agree on the nature and importance of argument-based validation but disagree on whether validation should be structured or unstructured, formal or informal. Implications are discussed, including promotion of the Standards for Educational and Psychological Testing (AERA, APA, and NCME) as a foundation for consensus in the field.  相似文献   

The potential use of social media and other internet-related data and communications for child maltreatment surveillance and epidemiological research: Scoping review and recommendations     

《Child abuse & neglect》2018

Collecting child maltreatment data is a complicated undertaking for many reasons. As a result, there is an interest by child maltreatment researchers to develop methodologies that allow for the triangulation of data sources. To better understand how social media and internet-based technologies could contribute to these approaches, we conducted a scoping review to provide an overview of social media and internet-based methodologies for health research, to report results of evaluation and validation research on these methods, and to highlight studies with potential relevance to child maltreatment research and surveillance. Many approaches were identified in the broad health literature; however, there has been limited application of these approaches to child maltreatment. The most common use was recruiting participants or engaging existing participants using online methods. From the broad health literature, social media and internet-based approaches to surveillance and epidemiologic research appear promising. Many of the approaches are relatively low cost and easy to implement without extensive infrastructure, but there are also a range of limitations for each method. Several methods have a mixed record of validation and sources of error in estimation are not yet understood or predictable. In addition to the problems relevant to other health outcomes, child maltreatment researchers face additional challenges, including the complex ethical issues associated with both internet-based and child maltreatment research. If these issues are adequately addressed, social media and internet-based technologies may be a promising approach to reducing some of the limitations in existing child maltreatment data.  相似文献   

Big Data-enabled Customer Relationship Management: A holistic approach     

Pierluigi Zerbino  Davide Aloini  Riccardo Dulmin  Valeria Mininno 《Information processing & management》2018,54(5):818-846

This paper aims to figure out the potential impact of Big Data (BD) on Critical Success Factors (CSFs) of Customer Relationship Management (CRM). In fact, while some authors have posited a relationship between BD and CRM, literature lacks works that go into the heart of the matter.Through an extensive up-to-date in-depth literature review about CRM, twenty (20) CSFs were singled out from 104 selected papers, and organized within an ad-hoc classification framework. The consistency of the classification was checked by means of a content analysis. Evidences were discussed and linked to the BD literature, and five propositions about how BD could affect CRM CSFs were formalized.Our results suggest that BD-enabled CRM initiatives could require several changes in the pertinent CSFs. In order to get rid of the hype effect surrounding BD, we suggest to adopt an explorative approach towards them by defining a mandatory business direction through sound business cases and pilot tests. From a general standpoint, BD could be framed as an enabling factor of well-known projects, like CRM initiatives, in order to reap the benefits from the new technologies by addressing the efforts through already acknowledged management paths.  相似文献   

Professional collaboration in searching the evidence for an ill‐defined concept          下载免费PDF全文

Martin McMahon  Chris Hatton  Simon Alberici 《Health information and libraries journal》2018,35(3):246-250

This paper outlines the inter‐professional collaboration of the authors, a PhD student, his supervisor and an information professional, to systematically search the literature for an ill‐defined concept. The research question posed for the scoping literature review indicated that the topic, the subjective socio‐economic status and health of adults with intellectual disabilities, was rare. The need for a methodological search process was therefore identified and successfully carried out. The paper presents an analysis of the processes and the collaboration involved in developing a successful search strategy. The resulting transformative learning by the researcher of the professional practice of the information specialist illuminates their facilitating and supportive role in advancing health related research. F.J.  相似文献   

Teacher training in K–12 student mental health: A systematic review     

Jonathan H. Ohrt  Jennifer D. Deaton  Kathryn Linich  Jessie D. Guest  Brooke Wymer  Brittany Sandonato 《Psychology in the schools》2020,57(5):833-846

Teachers are in a unique position to identify and support students who experience mental health concerns. The purpose of this systematic review was to (a) identify current available evidence-based teacher training programs related to students' mental health, (b) review the content and delivery methods of the training, and (c) evaluate the quality of the research designs and evaluation methods of the training. Most training programs are delivered face-to-face and include interactive discussion and content knowledge. Content varied among the training programs. Most studies found improved knowledge among teachers; however, no studies found improvement in effective communication.  相似文献   

习近平总书记关于体育工作重要论述研究述评:特征与展望     

郑奥成  郑家鲲 《武汉体育学院学报》2020,54(5):5-11

运用文献计量分析、数理统计和逻辑分析等方法,以习近平总书记关于体育工作重要论述的研究文献为研究对象,分析了研究文献的数量、年代分布、研究主题、关键词、文献来源期刊及基金分布等,并对热点研究进行述评,以期为后续研究提供参考。研究认为,习近平总书记关于体育工作重要论述的研究具有以下特征:研究体现时代特色,但研究视野有待拓展;研究触及多个领域,但跨学科研究相对不足;研究贯穿问题意识,但研究内容亟待深化;研究善用经典方法,但仍需丰富。未来研究建议从以下方面进行深入探讨:不断强化实践路径研究、大力推进时代价值研究、大胆创新研究方法、积极拓宽研究视野、深入探寻理论基础研究。  相似文献   

我国英语有效教学研究的回顾与展望     

叶攀  陈仕清 《清远职业技术学院学报》2020,(2):69-73

英语有效教学是国内外长期关注、研究的课题。文章从历时视角,重点梳理了国内有效教学以及英语有效教学三个研究阶段的主要特征及相关问题。同时,对在信息化、智能化高度发达的时代如何开展英语有效教学做了思考和展望。  相似文献